At Suffolk Coast Sailing we are committed to maintaining the trust and confidence of our clients, subscribers to our newsletter, and visitors to our web site. In particular, we want you to know that Suffolk Coast Sailing is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
When someone visits www.suffolkcoastsailing.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As part of the registration process for our monthly e-newsletter, we collect personal information – name and email address. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Simon Read
When you purchase a sailing trip or course through our online booking forms your name, date of birth (for RYA skipper courses only), address, email, contact number and relevant medical details (as provided by you) will be stored in our system which reside on our server and Google G-Suite. We ask for and retain only the data required to process your booking, deliver the service you have requested, and attend to your health and safety. We keep this data only for the period required to administer and deliver this service, and for a short period thereafter (maximum 1 year) Please be assured that we do not share your personal details with any other company other than Sailing Courses Online (for the administration and delivery of online courses – see below) and the Royal Yachting Association (for the registration of Skipper Certificates) without your consent
Online Courses (Delivered by Sailing Courses Online Ltd)
Online theory courses purchased through us are delivered and supported by our partner company, Sailing Course Online, who are a RYA Recognised Training Centre specialising in online training. The course content is specifically delivered for an online experience, with bite-sized modules, regular auto-marked tests, and full support from the instructors at Sailing Course Online whenever you need them.
To enable access to your online course we need to share some of your personal data with Sailing Course Online via www.sailingcourseonline.co.uk. This training website and database is held and maintained on a secure server. Sailing Course Online is an RYA training centre which specialises in online navigation training and will not use your personal information for any reason other than enabling your course.
Your payment information will be collected by Suffolk Coast Sailing on behalf of Sailing Course Online. This information is collected by Suffolk Coast Sailing and is not passed on to any other organisation. Payment information for the purpose of logging you into the Sailing Course Online admin will not be retained once the payment is made.
Your name and email address will be entered on www.sailingcourseonline.co.uk in order to create your user account. Your postal address will be provided in order to send your student pack. You will have access to the site for eight months in order to complete your online course. During this period, your personal information will be held on the website by Sailing Course Online and may be available to Suffolk Coast Sailing who may have access to the Sailing Course Online database. This period maybe extended should you wish to extend your course access.
On completion of your course, your name and email will be retained by Sailing Course Online for the purpose of recording details of the course and any certification you gain as a result of it. This information allows Sailing Course Online to record your certification. Your Instructor will not hold any information for the purposes of Sailing Course Online student support after this date. Please note that this agent may hold information to enable provision of other training not associated with the Sailing Course Online course.
Should you not complete the course in the given time frame, your name and email will be retained by Sailing Course Online for the purpose of recording details of the course. This information allows Sailing Course Online to retain a record of coursework you have completed.
If you would like your personal data removed from www.sailingcourseonline.co.uk prior to the end of your access period or at any time before you have completed your course, you can request it by email. Please contact firstname.lastname@example.org giving your name and email address and the course you would like to delete. Please note that if you request deletion of your account before you have completed your course, your access to the course and records of your progress will be lost.
If you would like details of your online course removing from the Sailing Course Online database when you have completed the course, please email your request to email@example.com giving your name and email address. Please note that removal of course details from the Sailing Course Online database, means that any certification gained as a result of this course will not be verifiable by Sailing Course Online, nor would Sailing Course Online be able to help with a replacement certificate.
Full details of how Sailing Course Online will deal with your personal information is given in the Sailing Course Online terms and conditions.
You are entitled to ask to view, amend, or delete the personal information that we hold. Please email your request to our data protection officer Simon Read .